The HP employees, known as 'Lean Sigma Black Belts', are an elite group of individuals trained to use 'lean' methodology, which is based on identifying waste within an organisation and focusing on customer needs. Half way through the programme, they are reporting a significant change in how they work within the company.
Employee and student Ray Dodd said: “The course challenges my inherent beliefs, attitudes, behaviours and takes me well outside my comfort zone. I'm learning all the time and the tutors really provoke thought, self reliance and self belief.”